Larkspur Outdoor Design
Larkspur Outdoor Design
We keep each kind of record only as long as we need it, then delete it. These are the periods in force today.
Financial records
Signed proposals, change orders, invoices, payments, receipts. Kept 7 years for tax; this can’t be shortened.
Kept 7 years
Customer messages
Texts, emails and assistant threads with customers.
Kept 2 years
Job photos and renders
Before/after job photos and the pictures of finished work.
Kept 3 years
Call recordings and transcripts
When phone calls go live.
Kept 3 months
Employee chat
Messages between the crew and the office.
Kept 1 year
Location checks
The one-time location reading at Arrived and Done.
Kept 3 months
Voice-memo audio
The estimator's recording. Deleted 30 days after the draft is accepted or discarded; the transcript stays with the estimate.
Kept 1 month
After each period, records are deleted, with a short grace period, and cannot be recovered.
You can stop our texts at any time by replying STOP.
To have your information deleted, reply to any text or email from Larkspur Outdoor Design, or write to Seided, which runs its office: privacy
We delete it, except the record of your quotes, work and payments, and a note not to contact you again.
Larkspur Outdoor Design uses Seided to run its office. These companies process your information for us, only to provide the service, and nothing is sold.
Vercel
Hosts the website and app you use.
Supabase
Stores the records: your contact details, visits, quotes, jobs and messages.
Cloudflare R2
Stores photos and files, such as job photos and pictures of finished work.
Twilio
Sends and receives text messages and phone calls.
Retell AI, OpenAI, ElevenLabs
Answers phone calls with an automated voice assistant; OpenAI and ElevenLabs provide its understanding and its voice.
Resend
Sends and receives email.
Sign-in with a Google account, maps and directions, making pictures of finished work, and turning voice notes into text.
Anthropic
Powers the written assistant that answers messages and helps the office, and translates messages between languages.
Stripe
Takes card payments. Card numbers go to Stripe and never to us.
Browser push services (Apple, Google, Mozilla, Microsoft)
Deliver notifications to the phones and computers of the company's staff who turn them on.
Systems the company connects itself
Accounting, calendar, team chat or other systems the company chooses to connect, such as QuickBooks, Microsoft 365 or Slack. They receive only what that connection needs.